Simplifying Care Coordination for Better Patient Support
For patients with complex conditions, navigating the healthcare system can feel overwhelming. From scheduling appointments and coordinating between providers to advocating for patient needs, effective case management ensures seamless, continuous care—reducing complications and improving health outcomes.
At Eleos Virtual Healthcare Solutions, our Case Management Specialists work in real time alongside providers, ensuring patients receive the guidance and support they need. By integrating into your clinic’s EMR and patient engagement systems through a HIPAA-compliant VPN, our specialists coordinate follow-ups, triage concerns, and serve as patient advocates—keeping patients engaged and on track with their care plans.
What We Do
Our highly trained, bilingual Virtual Healthcare Associates (VHAs) ensure that patients, providers, and care teams stay connected—eliminating gaps in care and improving health outcomes.
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Think of them as your clinic’s dedicated care coordinator—removing barriers to care and ensuring no patient is left behind.
Key Responsibilities
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Patient Assistance – Guide patients through appointment scheduling, follow-ups, and care navigation to prevent missed treatments.
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Care Coordination – Liaise with multiple providers, specialists, and services to ensure a consistent, thorough care plan.
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Monitoring & Follow-Up – Regularly check on patient progress, track adherence to care plans, and identify any gaps in care.
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Patient Advocacy – Act as a bridge between patients and providers, ensuring that patient needs and concerns are properly addressed.
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Patient Education – Inform patients about available healthcare resources, self-care techniques, and condition management.
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Triage & Risk Assessment – Address patient concerns based on symptoms and determine if they should visit the ER or schedule a follow-up with their PCP.
Why Your Clinic Needs a Virtual Case Management Specialist
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Improve Patient Retention & Compliance – Ensure patients receive ongoing care and follow through with their treatment plans.
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Reduce Hospital Readmissions – Proactive follow-up and risk assessment help prevent avoidable ER visits and complications.
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Fully Secure & Compliant – Our specialists operate through a HIPAA-compliant VPN with direct EMR access for seamless documentation.
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Real-Time Provider & Patient Support – Collaborate with your team via Teams, Zoom, or integrated care coordination platforms.
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Cost-Effective & Scalable – Expand your case management capacity without the overhead of additional onsite staff.
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Happier Patients, More Efficient Providers – Patients feel supported and informed, leading to better adherence and improved outcomes.
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Bilingual, College-Educated Medical Support Professionals—Providing High-Quality Support at a Cost-Effective, All-Inclusive Rate Covering Taxes, Benefits, PTO, and More.
The Eleos Difference
At Eleos, our Case Management Specialists don’t just follow up—they drive better health outcomes. By ensuring care coordination, patient advocacy, and proactive follow-ups, we help providers deliver comprehensive, connected care while reducing administrative burden.
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Trained in your clinic’s specific workflows
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Dedicated to a specific provider or patient panel
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Bilingual support available
Start transforming your clinic today—click HERE or call 1-844-MY-ELEOS!
