CORE VALUES
Guiding Everything We Do at Eleos
At Eleos Virtual Healthcare Solutions, our commitment to excellence is built on a foundation of core values that drive every interaction, decision, and partnership. These principles ensure that we remain a trusted, long-term staffing partner, delivering seamless integration and exceptional support to providers and clinics.
Honesty Always
We lead with truth—even when it’s hard. Integrity is the foundation of every relationship we build. We don’t hide from mistakes or sugarcoat challenges. We share the facts, take ownership, and course-correct with courage and humility. At Eleos, honesty isn’t just the best policy—it’s the only one.
Trust Each Other
We believe in teamwork, collaboration, and expertise. By leaning on each other’s strengths and insights, we ensure exceptional service, problem-solving, and growth—for our team and our clients.
Over Communicate
Assumptions create gaps. We verify, clarify, and align—ensuring that clients, VHAs, and our internal team are always on the same page. Transparency and proactive communication are the keys to success.
Be Your Word
Follow-through builds trust. At Eleos, we say what we mean and do what we say—because accountability matters. Whether it’s a promise to a client, a commitment to a teammate, or a timeline we set, we own our word and deliver on it. Reliability is not optional—it’s who we are.
Don’t Rush the Process
Precision matters. When urgency arises, we take a strategic, all-hands-on-deck approach to align on an onboarding and training plan that works for our team, the Virtual Healthcare Associate (VHA), and the client—ensuring a smooth, successful deployment.
Customer Service is Key
We serve with empathy, urgency, and excellence. Every interaction is a chance to show clients, our team and VHAs that we care. We listen well, respond quickly, and treat others how we want to be treated—with respect, patience, and professionalism. Our service isn’t just support—it’s a reflection of our values.
Under Promise, Over Deliver
We set realistic expectations—then we exceed them. Every time. By proactively managing commitments, we ensure consistent, high-quality service that builds trust and reliability.​
Context is King
Understanding the bigger picture leads to better decisions. Whether it’s a client need, a VHA’s role, or an internal strategy, we take the time to share details, align expectations, and strengthen collaboration.
Lead with Confidence
We are more than a vendor—we are trusted experts in optimizing clinic operations. We confidently guide our clients through a proven process, reinforcing that Eleos is their strategic staffing partner for long-term success.
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Why These Values Matter
At Eleos, our values aren’t just words—they shape our culture, define our success, and set us apart as an industry leader. By staying true to these principles, we empower providers, strengthen clinics, and create lasting partnerships that drive better healthcare outcomes.
What Our Clients Say
Richard Bodager, Former CEO, Desert Radiology
"Andrea and Gustavo lead an amazing team, and Lucia has been sensational in finding the right people for our culture. We also want to recognize Kylian, who has been extremely helpful with all IT-related matters. We highly recommend Eleos—their exceptional service, adaptability to change, and focus on our departmental needs make them a standout choice. We look forward to our continued partnership and thank them for their invaluable support!"