HOW IT WORKS

Effortless Hiring. Seamless Integration.

Reliable Remote Staffing, Committed to Your Onsite Team

At Eleos Virtual Healthcare Solutions, we make hiring and integrating Virtual Healthcare Associates (VHAs) effortless. Our four-step process ensures that every VHA is carefully vetted, fully trained, and seamlessly integrated into your clinic’s operations—so your team gets immediate, high-quality support without the hassle.

Step 1: Consultation & Needs Assessment

Understanding Your Clinic’s Unique Needs

Our process starts with a discovery call where we assess:
✅ Your staffing gaps and pain points
✅ The specific roles that will best support your team
✅ Your workflow, EMR system, and operational structure

Tailored Recommendations:

Based on your needs, we recommend VHAs that fit your practice—whether you need a Virtual

Medical Assistant, Physician Scribe, Administrative Support, or Risk Adjustment Specialist.

⏰ Timeline: Initial consultation can be scheduled within 24-48 hours.

📅 Let’s Talk! Schedule Your Consultation Today.

Step 2: Recruitment, Vetting & Onboarding

Finding the Best Candidates

✅ Resumes are reviewed and categorized based on competencies and experience.
✅ Candidates complete a rigorous screening process, including:

Expansive English Proficiency Test
Emotional Intelligence Assessment
Healthcare Knowledge Evaluation

✅ Clients receive candidate resumes within 24-48 hours before interviews.

Client Interviews & Selection:

✅ You interview and select the candidate that best fits your team.
✅ Eleos conducts a comprehensive background check for all selected candidates.
✅ Candidates complete HIPAA and Medicare compliance training before placement.
✅ Once requirements are met, the official offer is made, and onboarding begins.

⏰ Onboarding Timeline:
✔ HR processing: 3-4 days
✔ Eleos training: 2-3 weeks

📢 We Handle the Hiring Process, So You Don’t Have To!

Step 3: Training & Workflow Integration

Customized Training for Your Clinic

Every VHA completes Eleos’ structured training program before starting at your clinic:

✅ U.S. Healthcare System Overview – Regulations, compliance, and workflows
✅ Medical Terminology & EMR Basics – Ensuring documentation accuracy
✅ Role-Specific Training – Based on assigned responsibilities
✅ Best Practices for Virtual Integration – Communication, task prioritization,

and workflow efficiency

Role-Specific Training & Hands-On Experience

Scribe Training Key Components:

✔ EHR Documentation & Workflow Optimization
✔ SOAP Notes, HEDIS Measures, and Risk Adjustment Best Practices
✔ Real-World Scenarios – VHAs complete 17+ real case studies

Medical Assistant & Administrative Roles Training:

✔ Prior authorizations, referrals, scheduling, and patient communications
✔ Handling insurance verification, medical records, and front-office workflows
✔ HIPAA compliance & proper documentation protocols

⏰ Training Duration: 2-3 weeks before full deployment.

🏆 Your VHA Will Be Fully Trained Before Day One.

Step 4: Seamless Integration & Ongoing Support

Connecting Your VHA to Your Workflow

✅ Your VHA integrates into your EMR, scheduling, and patient communication

systems via a HIPAA-compliant VPN.
✅ Eleos provides ongoing guidance to ensure seamless adoption into your

clinic’s workflows.
✅ Regular check-ins with Eleos ensure both the VHA and your team are fully

supported.

Performance Monitoring & Continuous Improvement:

✅ VHAs are assessed just like U.S. employees—expect accountability and

professionalism.
✅ Coaching & Performance Management – If issues arise, Eleos provides

structured performance support.
✅ Termination Protocol – Requires at least three documented coaching

events to ensure fairness and transparency.

🎯 We Set Your VHA Up for Long-Term Success

Why Clinics Love Eleos

✔️ Quick, hassle-free hiring – Avoid months of searching for staff
✔️ Cost-effective staffing – Highly skilled VHAs at a fraction of traditional hiring costs
✔️ Seamless workflow integration – Your VHA works just like an in-house employee
✔️ Dedicated support – Eleos handles training, security, and compliance

Let’s Optimize Your Clinic Together. Schedule a Consultation Today!