Front Desk Excellence
Your front desk is the heartbeat of your clinic—where first impressions are made, appointments are managed, and patient experience begins. At Eleos Virtual Healthcare Solutions, our Front Desk Coordinators work in real time, seamlessly integrating into your clinic’s workflow to provide the same level of efficiency, professionalism, and accuracy as an onsite team member—without the added cost or administrative burden.
By offloading time-consuming administrative tasks, your onsite staff can focus on delivering exceptional patient care—improving first impressions, enhancing the patient experience, and creating a more positive, stress-free workplace for your team.
What We Do
Our highly trained, bilingual Front Desk Coordinators connect remotely through a HIPAA-compliant VPN, access your EMR and scheduling systems, and work alongside your onsite staff in real time via secure platforms like Teams or Zoom.
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Think of them as an extension of your team—handling front-office responsibilities so your clinic can run smoothly and efficiently.
Key Responsibilities
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Appointment Management – Scheduling, rescheduling, and optimizing the provider’s calendar to minimize gaps and maximize efficiency.
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New Patient Registration – Assisting new patients with forms, gathering required documentation, and ensuring a smooth onboarding process.
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Appointment Confirmations & Pre-Visit Documentation – Reducing last-minute cancellations and ensuring providers have everything they need before a visit.
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Patient Assistance – Answering inquiries, providing clinic information, and ensuring a welcoming experience—just like an in-clinic coordinator.
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Coverage Verification – Confirming insurance eligibility to prevent care disruptions and reduce admin workload for onsite staff.
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Referral Status Updates – Proactively tracking and notifying patients about the progress of their referrals to improve follow-up care.
Why Your Clinic Needs a Virtual Front Desk Coordinator
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Free Up Onsite Staff for Patient Care – Allow your front office team to focus on delivering a great first impression and exceptional patient experiences.
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Improve Scheduling Efficiency – Minimize no-shows, optimize provider time, and ensure a steady flow of patients.
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Fully Secure & Compliant – Our Coordinators operate through a HIPAA-compliant VPN with secure EMR access.
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Real-Time Support – Seamlessly collaborate with your team via Teams, Zoom, or other shared platforms.
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Cost-Effective Solution – Get dedicated, reliable front-desk support without the overhead of additional onsite staff.
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Happier Employees, Better Patient Care – By removing administrative burden, your onsite team feels less overwhelmed, leading to a more positive and productive work environment.
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Bilingual, College-Educated Medical Administrative Professionals—Providing High-Quality Support at a Cost-Effective, All-Inclusive Rate Covering Taxes, Benefits, PTO, and More.
The Eleos Difference
At Eleos, our Front Desk Coordinators don’t just answer phones—they become an essential part of your team. With college-educated, highly skilled associates dedicated to your clinic, we ensure that your front desk runs smoothly, your patients feel supported, and your operations stay efficient.
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Trained in your clinic’s specific workflows
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Dedicated to a specific provider or department
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Bilingual support available
Start transforming your clinic today—click HERE or call 1-844-MY-ELEOS!
