TRAINING & ONBOARDING
Hands-On Training. Hassle-Free Onboarding.
Setting Your Virtual Healthcare Associate (VHA) Up for Success
At Eleos Virtual Healthcare Solutions, we believe that proper training and onboarding are the foundation for a successful Virtual Healthcare Associate (VHA) placement. That’s why every VHA undergoes comprehensive, role-specific training to ensure they seamlessly integrate into your clinic’s workflow from day one.
Our structured onboarding process ensures that your VHA is fully prepared, HIPAA-compliant, and aligned with your clinic’s expectations, systems, and culture. From initial training to full integration, we provide hands-on support every step of the way, ensuring a smooth transition into your workflow. Here’s how our training & onboarding process works:
Step 1: Client Needs Assessment
& Custom Training Plan
Before your VHA starts, we work with you to customize a training plan based
on your clinic’s:
✅ Processes & workflow expectations
✅ EMR/EHR system requirements
✅ Role-specific responsibilities
✅ Best practices for seamless integration
🚀 Tailored training ensures that your VHA supports your team effectively
from day one.
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Step 2: Eleos Pre-Deployment Training
(3-15 Days with Trainers)
All VHAs complete foundational training before beginning work with your clinic.
Core Training Includes:
✅ U.S. Healthcare System Overview – Regulations, compliance, and workflows
✅ Medical Terminology & Documentation Best Practices
✅ Electronic Medical Records (EMR/EHR) Training – Role-based navigation & usage
✅ HIPAA & Patient Privacy Training – Ensuring compliance with regulations
✅ Best Practices for Virtual Work – Communication, efficiency, and
collaboration
🏆 Your VHA is fully trained in healthcare fundamentals before they start working
with your team.
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Step 3: Role-Specific Training& Hands-On Experience
Each VHA receives job-specific training based on their assigned role.
Scribe Training Key Components:
✅ Electronic Health Records (EHR) Navigation – Charting, SOAP notes,
encounter documentation
✅ Workflow Optimization – Prepping charts, updating results, customizing
templates
✅ HEDIS Measures & Risk Adjustment Documentation – Maximizing
compliance & accuracy
✅ Real-World Case Studies – VHAs complete 17+ real medical scenarios to
ensure documentation proficiency
Medical Assistant & Administrative Roles Training:
✅ Prior Authorizations, Referrals & Scheduling – Ensuring smooth clinical
operations
✅ Insurance Verification & Billing Support – Handling front-office
administrative workflows
✅ Patient Communication & Coordination – Managing inbound calls,
follow-ups, and provider support
⏰ Training Duration: 2-3 weeks before full deployment.
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Step 4: Seamless Onboarding
& Integration with Your Clinic
Once trained, your VHA is onboarded into your clinic’s systems and workflows:
✅ EMR, Scheduling, and Patient Communication Setup – VHAs are
connected to your systems via a HIPAA-compliant VPN
✅ Live Shadowing & Gradual Takeover of Responsibilities – Ensuring a
smooth transition
✅ Ongoing Training & Workflow Adjustments – Continuous improvement
for better efficiency
🎯 We don’t just place a VHA—we ensure they fully integrate with your team!
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Building a Strong Partnership: Training, Integration
& Ongoing Support
Your Role in Training & Integration
For maximum success, we recommend that your clinic:
✅ Engage a supervisor or mentor to support VHA integration
✅ Provide a structured orientation outlining clinic expectations and workflows
✅ Schedule regular check-ins to ensure a smooth transition
✅ Encourage team collaboration to make VHAs feel like part of the clinic
🤝 Your VHA will work best when they’re treated as part of your in-house team.
Ongoing Support & Continuous Training
Training doesn’t stop after onboarding! We provide:
✅ Continued performance monitoring & coaching
✅ Access to advanced training programs & workflow optimization
✅ Support from Eleos’ team for any challenges or refinements
📢 We ensure that your VHA stays engaged, trained, and productive.
Why Eleos Training Works
1️⃣ Prepares VHAs for real-world healthcare workflows
2️⃣ Ensures seamless integration into your clinic’s systems
3️⃣ Provides hands-on experience before your VHA engages with patients
4️⃣ Eliminates provider & staff training burden
5️⃣ Ongoing support & performance tracking for continued success
🥇 Our Commitment: Your VHA Will Be Ready from Day One.
Don’t just fill staffing gaps—elevate your clinic with trained, ready-to-go healthcare professionals. See how Eleos prepares VHAs for success!
Why Clinics Love Eleos
✔️ Quick, hassle-free hiring – Avoid months of searching for staff
✔️ Cost-effective staffing – Highly skilled VHAs at a fraction of traditional hiring costs
✔️ Seamless workflow integration – Your VHA works just like an in-house employee
✔️ Dedicated support – Eleos handles training, security, and compliance
Let’s Optimize Your Clinic Together. Schedule a Consultation Today!
