In today’s healthcare landscape, medication adherence is one of the most powerful drivers of quality performance, risk outcomes, and total cost of care—especially for managed care and value-based care organizations.
At Eleos Virtual Healthcare Solutions, our Medication Adherence Specialists work alongside providers and care teams to identify adherence barriers, execute structured outreach, and document adherence efforts inside your workflows—helping improve outcomes while reducing avoidable utilization.
Optimizing Medication Adherence for Better Outcomes & Performance
What We Do
Our highly trained, bilingual Virtual Healthcare Associates (VHAs) support medication adherence initiatives to help your organization improve quality metrics, strengthen care plan success, and reduce preventable gaps in care.
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Think of them as your clinic’s adherence activation partner—proactively helping patients stay on track, while keeping documentation consistent, defensible, and aligned with your workflows.
Key Responsibilities
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Adherence Outreach & Follow-Up - Contact patients who are overdue for refills or reporting nonadherence; complete structured follow-ups per your protocol.
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Barrier Identification & Resolution Support - Identify common barriers (cost, transportation, side effects, confusion, pharmacy issues) and route/escalate appropriately.
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Medication Reconciliation Support - Help confirm current medication lists, changes, and refill needs (as directed by clinic policy and clinical oversight).
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Pharmacy Coordination - Coordinate with pharmacies on refill status, prior refill timing, pickup status, and insurance-related issues when applicable.
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Patient Education Reinforcement - Reinforce provider instructions and care plan goals using approved scripts (non-clinical coaching; no prescribing).
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Care Gap Closure & Documentation - Document outreach attempts, patient responses, and next steps in the EMR to support quality reporting and continuity.
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Escalation & Provider Support - Flag high-risk situations (missed critical meds, adverse effects, access failures) for prompt clinical review.
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Reporting & Trend Insights - Track adherence outreach outcomes (reach rate, resolution rate, common barriers) to inform quality improvement.
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Technology & Workflow Integration - Work within EMRs, patient engagement tools, and HIPAA-compliant workflows to ensure consistent, auditable execution.
Why Your Clinic Needs a Virtual Medication Adherence Specialist
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Improve Quality Performance - Strengthen medication-related measures that impact payer programs and value-based results.
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Reduce Avoidable Utilization - Better adherence supports fewer exacerbations, ER visits, and preventable admissions.
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Close Care Gaps at Scale - Add consistent outreach capacity without adding onsite headcount or space.
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Support High-Risk Populations - Focus attention where it matters most—patients with chronic conditions and complex regimens.
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Standardize Documentation - Consistent, traceable documentation of outreach and adherence support inside your workflow.
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Fully Secure & Compliant - Our team integrates through HIPAA-compliant workflows and secure access aligned with your requirements.
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Bilingual, College-Educated Medical Doctors—Providing High-Quality Support at a Cost-Effective, All-Inclusive Rate Covering Taxes, Benefits, PTO, and More.
The Eleos Difference
At Eleos, Medication Adherence Specialists don’t just “make calls.” They execute structured outreach, track barriers, and strengthen follow-through—helping organizations protect performance, reduce leakage, and improve outcomes without adding burden to providers or onsite staff.
What you can expect with Eleos:
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Structured workflows aligned to your goals
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Reliable follow-up and documentation discipline
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Clear escalation paths for clinical decision-making
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A true extension of your team
Start transforming your clinic today—click HERE or call 1-855-432-2093!
